Frequently asked questions

Import from local hard disk

Simply drag and drop the folders you want to preserve into our desktop app and grab a cup of coffee (or a good night's sleep depending on the size of your library), while we will take care of the rest.

Note: in case your uploads get interrupted, just drag and drop the folders into the same albums again, and we will ignore already backed up files and upload just the rest.

If you run into any issues during uploads, please reach out to support@ente.io and we will be happy to help you!